Refund policy

 

At Lisa Griffin Designs, we take pride in creating handcrafted, made-to-order pieces that are as unique as the flowers they preserve. Please take a moment to review our policy before placing your order.

All Sales Are Final

Due to the custom and handmade nature of our products, all sales are final. We do not offer refunds or accept returns unless your order arrives damaged or you receive an incorrect item.

Damaged or Incorrect Orders

If your order arrives damaged or you've received the wrong item, please contact us within 7 days of delivery.

To request a replacement or refund:

• Email us at [your email address] or use our [contact form]

• Include your order number

• Provide clear photos of the item and original packaging

• Describe the issue briefly

We’ll review your request and respond within 2–3 business days.

About Handcrafted Items

Please note that our pieces are handmade using natural materials such as real flowers. Because of this, small imperfections like air bubbles, color variations, or texture differences are normal and part of what makes each item unique. These are not considered defects and are not eligible for return or refund.

Questions?

If you have any questions about our policies, please reach out by email before placing your order. We're happy to help.